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General practice Consultant or specialist FY or training grade Hospital doctor Medical student No customisation

Medico-legal helpline

0800 716 646

Benefits

Benefits at a glance

The benefits of MDU membership are designed to guide, support and defend you throughout your career.

Guide

  • Expert, personal guidance
  • Easy to access library of medico-legal information
  • Risk management advice and guidance
  • Discounts on textbooks

Support

  • 24-hour medico-legal helpline
  • Membership team
  • 24-hour press office
  • Seminars, specialist training and online CPD courses

Defend

  • Professional medical indemnity for claims
  • Expert claims handling
  • Legal support at GMC, trust or disciplinary hearings
  • Indemnity for Good Samaritan acts worldwide

Personalised benefits

The benefits and discounts we offer depend on your role. To get the best of this page, choose the one that most closely matches you.

You can call our advisory team 24 hours a day, 365 days a year.

With MDU professional indemnity on an "occurrence basis" you can ask for our assistance as long as you were our member at the time of the incident which caused the claim. This applies even if you are no longer an MDU member, have retired, stopped practising or are on a break, such as parental leave. Your estate can even ask for our help after your death. This is very different to indemnity on a "claims-made" basis.

Doctors choosing "claims-made" indemnity are only buying cover until the end of the policy year. If a claim is notified after a doctor leaves the indemnity provider, whether that be due to retirement or just changing indemnifier, they won't be indemnified unless they have purchased additional cover, often referred to as "run off" cover.

Benefits to guide you

“My experience of the MDU is that it just takes one phone call and things start to happen.”

You can call our advisory team 24 hours a day, 365 days a year.

Expert, personal guidance

You can ask for our support with medico-legal issues whenever they arise. Our advisers are all experienced doctors from a range of specialties who understand the pressures and challenges you face.

Easy to access library of medico-legal information

Our extensive library of advisory publications, podcasts and videos is available online or by app.

Risk management advice and guidance

Expert help to minimise exposure to risk in your practice.

Discounts on textbooks 

Generous discounts on text and revision books from leading medical publishers such as Elsevier and OUP.

You can call our advisory team 24 hours a day, 365 days a year.

If you are going through a claim, as I did, you need to know somebody is immediately available when you call, that they can locate your file quickly and that their advice is sensible and reliable. The MDU does all this, and on top of that, you get genuine personal support. In a time of real crisis, that’s invaluable.

The claim was desperately upsetting. So much so that I nearly quit medicine over it. The team at the MDU calmed me down, stopped me overreacting and kept me on the straight and narrow. I felt I had exemplary support, and if I ever have to go through it again I know that there’ll be a competent, experienced, expert team there for me.

Benefits to support you

You can call our advisory team 24 hours a day, 365 days a year.

With our expert and personal guidance you can practise with confidence.

24-hour medico-legal helpline

We have the largest team of medico-legal advisers in the UK. They are available 8am-6pm Monday to Friday, and provide an on-call service for medico-legal emergencies or urgent queries 24 hours a day.

Membership team

Our dedicated membership team answers over 85% of member calls in less than 20 seconds, so you won’t be spending your valuable time waiting for an answer to your question.

24-hour press office

If the press contact you, we can handle their questions on your behalf and minimise the intrusion into your life and practice.

Seminars, specialist training and online CPD courses

We provide courses in specialist medico-legal topics from ethical practice to communications with patients and colleagues. We also offers seminars suitable for all practice members at your premises, and online courses that can be accessed at a time that’s best for you.

With our expert and personal guidance you can practise with confidence.

My experience of the MDU is that it just takes one phone call and things start to happen. I had a stalker who followed me at work, but when they began to write to me at home, I felt very threatened. I didn’t sleep for days. Then I talked to an MDU adviser, and within a few hours a plan was in place to resolve the situation. It was a huge relief.

As a fertility specialist, my practice is prone to press attention. One patient took her story to the national press. We really wanted to respond to the article, defending our standards of care. But the MDU press office advised exactly what to do and say, which was to keep silent. Counterintuitive, perhaps, but it worked – without any fuel, it just wasn’t news any more.

I’m sure any doctor who’s been through such distressing situations would tell you that it affects you to the core of your being. Having the MDU on your side makes it bearable.

Benefits to defend you

You can call our advisory team 24 hours a day, 365 days a year.

“WIth the MDU's help you do survive, get through it, continue practising and in many ways become a better doctor.”

Professional medical indemnity for claims

This is on an occurrence basis. This means you can ask for our assistance as long as you were our member at the time the incident happened, even if you leave or retire. Your estate can also ask for our help after your death.

Expert claims handling

We defend clinical negligence claims against members in general and independent practice. Your defence team will include a doctor, an experienced claims handler and, if necessary, a solicitor.

Legal support at GMC, trust or disciplinary hearings

If you are facing a complaint to the GMC, our advisory and legal teams work closely together on your behalf. Their experience and expertise is unrivalled.

Indemnity for Good Samaritan acts worldwide

You can act to help strangers who need urgent medical assistance, wherever you are in the world.

Your career and reputation are as important to us as they are to you.

A few years ago, I found myself at the GMC facing allegations of errors in my clinical practice. A patient with significant co-morbidities had died following invasive investigation. When the family complained, I passed the matter over to the trust, who took so long to reply to the complaint that the family went to the GMC in the meantime.

I was deeply shocked. Over the next few months, I didn’t sleep, lost weight and was verging on depression.

From the first phone conversation, my MDU medico-legal adviser was calm and reassuring. And very efficient; within a few days my case was in the hands of an MDU solicitor and we were starting to put together my defence.

The case took two years to resolve and I was completely exonerated by the GMC, to my huge relief. Throughout, the service from the MDU was superb. Not just in processing my case, but supporting me psychologically and emotionally. Without that, it would have been even harder to bear.

Join MDU

Membership is available in the UK and Ireland and we also provide cover for training grades working in recognised, supervised training positions in many countries of the world.

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