In addition to submissions about factual inaccuracies at the draft report stage, practices can also ask for a review of their ratings but only on the grounds that the inspector did not follow the process for awarding them properly (not because they disagree).
In order to request a review, practices must inform CQC of their intentions once the report is published. They will then be sent full instructions and a form to complete. CQC will make clear on its website that the report is under review. The outcome of the review will be sent to the GP practice or GP out-of-hours service and the report and ratings updated if necessary. CQC warns that ratings can go down as well as up following review.
We recommend you contact us if you are considering challenging a CQC report.
This guidance was correct at publication . It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.