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27 April 2022
How to respond to complaints in Northern Ireland, including monitoring and learning.
Understanding the essentials of revalidation.
25 April 2022
Who takes responsibility when a patient fails to attend an appointment - the doctor or the patient?
Your introduction to the NHS complaints procedure in Northern Ireland.
22 April 2022
Your duty of confidentiality to a patient continues after their death.
21 April 2022
What you need to know about taking part in maternity investigations with the Healthcare Safety Investigation Branch (HSIB).
20 April 2022
To ensure proper patient care and treatment, clinical information may need to be shared with other healthcare workers in the team – but only on a need-to-know basis.
A fatal accident inquiry (FAI) is not about apportioning blame – but it’s important to seek advice early. Here’s what you need to know.
11 April 2022
Removing patients is usually the last resort for doctors – and brings certain risks. Here's how to avoid them.
8 April 2022
Local resolution is the first stage in the NHS complaints procedure. Here's what you need to know.