Mike Devlin, Interim Medical Editor

April saw many changes for GPs. PCTs have disappeared, CQC inspections have started to take place and the revalidation cycle has begun.

I outline what you should expect from a CQC inspection on page 8, and the preparation you can do when you're told of an impending CQC visit. Dr Udvitha Nandasoma answers common questions about revalidation on page 11, and dispels any myths that you may have heard.

Also in this issue, the MDU chief executive draws attention to the rising cost of damages awards. This is a cause of increasing concern to us because it has implications for our members, for the medical profession and for society as a whole. There are a number of factors driving the spiral in compensation payments, not least an anachronistic law that needs urgent review. We need to act now before medical practice and patient access to healthcare is compromised. You can read more about this cause on page 19.


In our main feature on page 6, Dr Wendy Pugh suggests ways to improve complaint handling in your practice and puts forward some valuable tips.


I hope you enjoy reading this issue of Good Practice.


As always, we welcome your feedback.


Dr Michael Devlin
Interim medical editor

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