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The MDU has developed an e-learning tutorial about tax in collaboration with HM Revenue & Customs (HMRC) which includes modules on tax allowances, business expenses and National Insurance.
You can work through the tutorial in your own time and return to it as often as you like. And if you want more information on any particular areas, there are links to other HMRC tips and tools to help.
The MDU's membership team has achieved the Customer Service Excellence Standard (CSE), a recognised independent benchmark of excellent service. The Standard tests in depth the areas that research shows are important to members – timeliness, accuracy, professionalism and staff attitude – and places great emphasis on how well the MDU understands its members' experience of service.
David Cardno, head of membership, said: 'The service innovations and focus on quality we have introduced over the last two to three years were critical to gaining accreditation.'
Following the accreditation, the MDU also went on to reach the finals of the UK Customer Experience Awards 2012, in both the Overall Customer Experience and Training categories.
16-17 October 2013, NEC Birmingham.
Develop your skills in successful practice management at the keynote primary care event – Best Practice (produced in partnership with the NAPC).
The MDU is proud to support Best Practice, the primary care show for those who are actually doing it. Don't want another conference full of tired top-down policy? Best Practice provides expert case study based educational seminars, innovative new learning formats, and practice-based speakers. Our expert speakers have "been there and done that" and will help you with:
The event is free for NHS professionals. To find out more visit bestpracticeshow.co.uk
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