Managing complaints

19 April 2021

Length: 50 minutes

Complaints are an unavoidable part of delivering patient care, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution.

Hosted by MDU medico-legal adviser Dr Jerard Ross, the session covers:

  • What constitutes a complaint and the impact it can have
  • What to do when you receive a complaint and when to involve your MDO
  • The Ombudsman’s view and tips on how to reach a resolution 
  • Q&A session with our panel of medico-legal advisers.


This page was correct at publication on 19/04/2021. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.