19 April 2021
Length: 50 minutes
Complaints are an unavoidable part of delivering patient care, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution.
Hosted by MDU medico-legal adviser Dr Jerard Ross, the session covers:
- What constitutes a complaint and the impact it can have
- What to do when you receive a complaint and when to involve your MDO
- The Ombudsman’s view and tips on how to reach a resolution
- Q&A session with our panel of medico-legal advisers.
This page was correct at publication on 19/04/2021. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.