Writing a complaint response

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

11 November 2019

Length: 17:25

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.

When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.

You can also listen to this podcast on Spotify and Apple Podcasts.

This guidance was correct at publication 11/11/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

You may also be interested in

Guide

The NHS complaints process in Wales

An at-a-glance-guide to the Welsh complaints procedure

Read more
Guide

NHS complaints procedure in Northern Ireland

Your introduction to the NHS complaints procedure in Northern Ireland.

Read more
Guide

Responding to complaints in Northern Ireland

Your quick guide on how to respond to complaints in Northern Ireland

Read more