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11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
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This page was correct at publication on 11/11/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
Writing a good response is a crucial part of successfully resolving a complaint.
A doctor's personal beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.
Secondary care providers registered with CQC in England are subject to a statutory duty of candour, introduced in November 2014.
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