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11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
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This page was correct at publication on 11/11/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
We share some fictitious medico-legal examples inspired by real cases...
A GP member contacted the MDU advice line following a complaint from the family of a deceased patient whose long-standing wish had been to donate her body to medical science.
A GP contacted the MDU to request assistance with an Ombudsman’s investigation into a complaint from the daughter of a deceased patient.
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