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11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
You can also listen to this podcast on Spotify and Apple Podcasts.
This page was correct at publication on 11/11/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
Protocols on disclosing medical reports, clearly communicated to both patients and employers, can help manage patients' expectations.
Delays in diagnosis can be due to the vague and non-specific signs and symptoms that patients may present with to their GP.
Complaints based on an inaccurate interpretation of the facts can often be resolved by a speedy explanation to the complainant.