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Guide

Conscientious objection

A doctor's personal beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.

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Journal

The podcasting doctor

Dr Shri Pathmakanthan and medical student Hannah Clarke share their journey creating an expanding medical podcast library.

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Guide

Dealing with challenging patients

Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.

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Guide

Avoiding email dangers

Security and protection of personal data is a key concern when emailing clinical information.

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Guide

Dealing with online criticism

What to do and how to respond when patients go online to criticise your practice.

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Podcast and video

Writing a complaint response

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

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Journal

Complaint from the family of a deceased patient

The MDU was able to help a GP who faced a complaint from the family of a patient who had wanted to donate his body to medical school after death.

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Journal

'All calls are monitored...'

Data protection questions were raised by a GP with a seemingly simple communications query.

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Journal

New e-learning from the MDU: local resolution meetings

We've launched a short online course on managing local resolution meetings, free to members.

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