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Guide

Patients wanting to record consultations

What should you do if a patient wants to record a consultation, overtly or covertly?

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Guide

Conducting remote consultations

Some doctors have expressed concerns about the medico-legal risks and limitations of interacting with patients online, rather than during a traditional face-to-face consultation.

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Journal

How our love of smartphones may transform communication in hospitals

Dr Ellie Mein looks at how mobile technology is changing the way we learn, deliver healthcare, manage time and monitor patients.

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Guide

Conscientious objection

A doctor's personal beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.

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Guide

Dealing with challenging patients

Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.

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Guide

Avoiding email dangers

Security and protection of personal data is a key concern when emailing clinical information.

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Guide

Dealing with online criticism

What to do and how to respond when patients go online to criticise your practice.

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Podcast and video

Writing a complaint response

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

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Journal

Warning letters to patients: a practical guide

Issuing a formal warning to patients about their behaviour isn't a step most doctors take lightly – but if you ever have to, here's what you should know.

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