Filter:

Topic(s)

Resource(s)

Filter by

Topic

Resource

Guide

Dealing with challenging patients

Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.

Read more
News

Patient safety and the importance of a just culture

#patientsafety: the first annual World Patient Safety Day is on 17 September 2019

Read more
Journal

Managing patient complaints

Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.

Read more
Guide

Managing patient expectations

Advice on managing different perspectives between patients and doctors

Read more
Journal

Working under pressure

What should doctors do when faced with the prospect of working in unsafe systems?

Read more
Journal

Dealing with threats and violence in the healthcare setting

Dr Michael Devlin discusses guidance and advice around handling threats to the safety of healthcare workers.

Read more
Case study

Assistance dogs in the practice

After a healthcare assistant was frightened by a patient's assistance dog, a GP at the same practice called the MDU to ask if they could refuse entry to the animal on the basis of hygiene or patient safety.

Read more
Journal

MDU journal spring 2019

A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.

Read more
News

HSIB investigation reveals complexity of medicine safety

The MDU is making members aware of the recommendations of a review into a drug administration error.

Read more