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A GP practice was ruled not to have discriminated against a patient they removed from the list for abusing and threatening staff.
Healthcare professionals must be open and honest with patients when something goes wrong that causes harm or distress, or has the potential to do so.
We share some fictitious medico-legal scenarios inspired by unusual cases.
Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.
Getting prepared ahead of an internal investigation meeting is key. Here's our advice.
We've announced dates for our latest virtual courses, both of which focus on effectively managing and resolving conflict.
What should you do if you find yourself on the receiving end of unwelcome attention from a patient?
Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.
Being able to work side-by-side and be compassionate with colleagues when needed is more important than ever. We need to start with ourselves, says Dr Emma Vaux.