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The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled
A doctor's personal beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.
Your quick guide on what to do if you're approached by the media.
Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.
What to do in situations where it's not possible to enter data into records at the time they're made.
Security and protection of personal data is a key concern when emailing clinical information.
If parents who have separated ask for medical information about their child, it's important to know how to handle the request sensitively and correctly.
Guidance on making the difficult and emotive decision to withdraw life sustaining treatment from patients in a vegetative or minimally conscious state.
What to do and how to respond when patients go online to criticise your practice.
Inquests and FAIs may be intimidating but they are just fact-finding inquiries