GPs advised by MDU to review 'no dogs' policies to recognise assistance dogs

The Medical Defence Union (MDU) is advising GP practices to check their policies are updated to ensure patients can attend appointments with assistance dogs.

In an article published in the latest edition of the MDU journal, the MDU said under equality and discrimination law, reasonable adjustments should be made to ensure access to medical treatment facilities for patients with assistance dogs. This can include not only guide or hearing dogs but also animals helping patients with other conditions.

Dr Ellie Mein, MDU medico-legal adviser, said:

'According to Assistance Dogs UK, over 7,000 disabled people in the UK rely on an assistance dog to help with practical tasks - offering emotional support and independence.

'One of those tasks may be to support a patient when attending a medical appointment, so it's important for our members to know how to deal with such a scenario. While the term 'assistance dog' most commonly refers to guide or hearing dogs, it can also mean service dogs for those with other conditions. While many dogs receive specific training some assistance dogs can be owner selected and trained.'

The MDU journal recounts an anonymised case of a GP practice who asked for advice after a patient at the practice brought an assistance dog to consultations and during one appointment it jumped up at a healthcare assistant who was frightened of dogs.

The MDU explains that healthcare professionals have a legal duty to make reasonable adjustments to enable disabled users to access services. The Equality Act 2010, and the Disability Discrimination Act 1995 in Northern Ireland, require access to medical treatment facilities for assistance dogs. In addition, staff must not treat the owner less favourably due to their impairment. The Equality and Human Rights Commission has also produced a guide for businesses on assistance dogs.

Advice from the Guide Dogs charity also explains 'there may be areas within the health facility where a guide dog may not be permitted due to infection control or health and safety issues' in which case alternative support will be required for the patient and a suitable location found for the assistance dog to be left safely.

Dr Mein concluded: 'If a staff member is allergic to dogs or has a phobia, then the practice should take reasonable steps to minimise that individual's exposure to assistance dogs. However, neither are valid reasons for denying an assistance dog entry to the practice.'

Read the MDU journal at mdujournal.themdu.com/

This guidance was correct at publication 09/04/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

You may also be interested in

News

Scottish NHS compensation bill will increase due to unchanged discount rate, says MDU

The Medical Defence Union says news that the personal injury discount rate is to remain unchanged has dashed hopes of a more balanced personal injury compensation system.

Read more
News

MDU calls for more support for doctors investigated following a patient's unexpected death

The Medical Defence Union (MDU) says doctors being investigated following a patient's unexpected death need support and understanding from their trust or primary care organisation.

Read more
News

Hugging a patient could land doctors in hot water, MDU advises

While the doctor-patient relationship can be an intimate one, a medical defence organisation is advising doctors this Valentine’s week about the dangers of overstepping boundaries when comforting patients with a hug.

Read more