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Understanding the care of patients with specific needs is key to ensuring good care, and to improving future services – as the team from LeDeR explain.
Wilful neglect or ill-treatment of patients is a serious offence. Read our advice on what to do when the offence applies.
Your quick guide to the duty of candour.
How to deal with inappropriate advances from patients and avoid misunderstandings.
Your need-to-know quick guide to the NHS complaints procedure in England.
Getting prepared ahead of an internal investigation meeting is key. Here's our advice.
How to manage inappropriate patient behaviour and avoid blurring the lines with patient relationships.
We share some fictitious medico-legal scenarios inspired by unusual cases.
Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.