Help when your company is in the firing line

An administrator sends out a mass email inviting patients for a health check but they forget to use BCC so all the patients’ email addresses are visible. What should your company do?

This page was correct at publication on 17/07/2026. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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