Handling challenging patient interactions effectively webinar

Learn about challenging patient interactions and get practical advice on how to issue warning letters, behaviour agreements and deal with unfair criticism on social media.

2 November 2021

Length: 59 mins

Hosted by MDU medico-legal advisers Dr Sarah Jarvis, Dr Ed Farnan and Dr Ed Nandasoma, the session covers:

  • tips on how and when to issue warning letters and behaviour agreements
  • guidance on dealing with unfair criticism on social media
  • a 30 minute Q&A with our panel of medico-legal advisers.



More on this topic

Join Medico-legal advisers, Dr John Dale Skinner and Dr Sarah Jarvis, together with GP partner, Dr Charlotte Jones as they discuss common challenging scenarios with patients. They look at what may be causing challenging behaviour and how best to deal with this, when it is suitable to remove a patient from the practice list and the processes to follow.

Watch the video below or download/stream the podcast version on Spotify or Apple.


This page was correct at publication on 02/11/2021. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.