Managing complaints effectively webinar

Learn more about complaints handling, what to do when you receive a complaint, the ombudsman’s view and tips on reaching a resolution.

4 August 2022

Length: 1 hour

Complaints are an unavoidable part of delivering patient care, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution. 


Hosted by MDU medico-legal adviser Dr Jerard Ross, the session covers:

  • What constitutes a complaint and the impact it can have
  • What to do when you receive a complaint and when to involve your MDO
  • The Ombudsman’s model complaint handling procedures for the NHS in England 
  • Q&A session with our panel of medico-legal advisers.


This page was correct at publication on 04/08/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.