2024, issue 30

Can I use AI to write a complaint response?

Dr Ellie Mein MDU medico-legal adviser
ByDr Ellie Mein
Published21 August 2024
Despite the allure of artificial intelligence to make everyday tasks easier, it's best to be cautious when considering its use in complaint responses.

Think about how you would respond if a patient challenged you... Would you feel comfortable admitting you had used AI to draft the response?

This page was correct at publication on 21/08/2024. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Dr Ellie Mein
Medico-legal adviser MB ChB MRCOphth GDL LLM

Ellie joined the MDU as a medico-legal adviser in 2013. Prior to this she worked as an ophthalmologist before completing her Graduate Diploma in Law in Birmingham.

Can I use AI to write a complaint response?