The MDU's complaints checklist

Checklist

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Nurse reading a paper

Webinar: Managing complaints

Learn how to manage patient complaints with confidence and compassion in this MDU webinar. Gain practical strategies and real-world insights to respond professionally and meet GMC and NHS expectations.

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Groupcare seminars including Preventing and managing complaints

Our group scheme offers learning for the whole practice. Find out more to see what topics are included.

General practitioner speaking with patient

Free e-learning course: Complaints handling in primary care

This module is for GPs and practice managers responsible for managing complaints, or anyone in the primary care team who'd like an overview of complaints handling.