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If you're in a GROUPCARE scheme, your practice can benefit from free training seminars. The seminars are designed for the entire healthcare team and are run by your local GP liaison manager.
Length: 45-60 minutes
This seminar provides information to all practice staff about the role of a chaperone, including who can be a chaperone and how it works. The presenter will also cover the confidentiality issues you should be aware of when chaperoning, relevant GMC guidance and advice on consent and confidentiality.
Length: 60 minutes
This seminar provides an overview of the child protection process, the relevant statutes and key documentation. It identifies the most common dilemmas, clarifies your responsibilities in these situations, and discusses the steps you should take if you are concerned that a child might be at risk of abuse or neglect.
This seminar guides clinical staff through how to prepare and communicate bad news to patients and families. It includes tips on planning the consultation, appropriate language, asking questions and summarising.
Length: 30- 45 minutes
A brief presentation which outlines some of the processes and procedures involved in coroner investigations. It includes suggestions on how you should approach report writing and giving evidence and provides an insight into the likely outcomes of the hearing.
This seminar looks at ways of anticipating difficult situations, diffusing them before they arise and what options are available to you if violence occurs. The importance of the layout of consulting rooms is also discussed.
Length: 45 minutes
Using case scenarios, this seminar covers the reaction to clinical events when things go wrong, ethical, legal and contractual responsibilities and government plans for the future.
Many of the day-to-day activities of primary care come together when dealing with patients approaching the end of their life. This seminar provides an overview of medico-legal and ethical issues, identifying relevant guidance and legislation. Case studies highlight issues around decision-making and patient capacity. Aspects of communication and confidentiality are also included.
Learn how a patient can expect to be treated within the NHS service. It will help your awareness of the statutes and regulations relevant to equality and diversity, gain an understanding of the meaning of equality, diversity and human rights and help you understand how equality and diversity affect your roles and responsibilities within the practice setting.
This seminar contains an in-depth analysis of complaints received by the GMC and outlines the GMC disciplinary procedure. We also look at the types of complaints, the reasons for them and their outcomes. Risk management suggestions are included to help you avoid finding yourself in a similar situation.
This seminar looks at the dos and don'ts of record keeping and also at other forms of written communication such as message taking, with the aim of providing practical examples to show how important record keeping can be in providing effective healthcare.
This seminar looks at the most effective ways to handle complaints so that they can be resolved at a local level, and also the requirements of the NHS complaints procedure. It aims to provide guidance on how to prevent complaints from escalating into claims.
Primarily aimed at clinical staff, this presentation looks at the legislation associated with infection control and, through a series of still photographs, provides an interactive look at the issues.
This seminar looks at the common areas of concern within general practice when it comes to the Health & Safety Executive guidelines and examines the responsibilities of your practice under the Health & Safety at Work etc Act.
Significant and adverse events should be examined in order to learn lessons from them. This seminar provides advice on recording events, putting together a reporting system, as well as tips on how to run significant event audit meetings in your practice.
A basic introduction to risk management principles and techniques. This seminar will help participants identify common areas of risk in general practice and includes an interactive video presentation and guidance on conducting a practice-based risk assessment.
Manual handling can be a risk to all members of practice staff. This seminar looks at the structure and function of the spine, and identifies the causes of back pain. You will also learn about the main principles of manual handling.
This seminar takes a look at one of the more frequent causes of complaints and claims. Using MDU data we examine the common reasons for errors occurring and treatment areas which carry greater risk. We also suggest ways in which your practice could avoid exposure to the risk of medication errors.
This seminar provides information on identifying vulnerable adults, the type of abuse that they may suffer, and the safeguarding principles. This includes some guidance on handling concerns.
This seminar looks at ways in which this essential communication tool has caused problems for all practice staff from doctors to receptionists and suggests practical ways to improve the approach to telephone usage.
This seminar will help you understand the triaging process and look at your role and responsibilities when triaging calls. Discuss case studies which examine the risks and benefits of triaging, enabling a practice to develop a protocol based on good practice.
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