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Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.
30 April 2019
A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.
18 December 2018
Emergency departments are like a canary in the mine for the NHS, says the president of the Royal College of Emergency Medicine.
21 August 2018
Mediation can get both sides talking again when conflicts arise.
25 May 2018
Injuries from weapons such as knives, guns or even crossbows can raise questions over confidentiality and a doctor's duty to contact the authorities.
22 January 2018
The correct use of a chaperone can make the difference between a contented patient and receiving a complaint, a claim or even an allegation of sexual assault.
6 October 2017
Patients are more likely than ever to turn to social media to voice concerns about their treatment.
13 June 2017
Members of the MDU's expert team share their top tips on risk-management and traversing some common medico-legal issues.
24 March 2017
Professor Debbie Cohen discusses the complex issue of doctors' mental health.
30 November 2016
One MDU member gives a personal account of weathering the storm of a GMC investigation.