As an MDU member, you can tell us about a complaint, claim or other medico-legal issue by calling our helpline on 0800 716 646 or emailing advisory@themdu.com quoting your MDU membership number.

Once received, we'll give you a case ID and send you an email so you can attach and return any documents we might need to address your case.

Please provide as much information as possible, but do not include any data that might identify a patient.
Patients should only be referred to by their initials, date of birth and gender.
Do not include any details of relatives, spouses or partners, as this could also identify the patient.
If your enquiry is urgent, please also call our advice line on 0800 716 646.

Read our related articles for more information on receiving a claim:

There's also more information on handling complaints in our dedicated complaints hub.

Our helpline

If you have a medico-legal question or need advice, you can call our helpline on 0800 716 646. Our medico-legal team are available between 8:00am and 6:00pm, Monday to Friday.
We also provide an on-call service for medico-legal emergencies or urgent queries 24 hours a day, 365 days a year. If you need urgent advice, you can call the same number listed above.
Our advisers are all qualified medical professionals, so you'll always talk to someone who understands.
Calling for advice does not affect your subscription rates.

Not a member yet?

Thousands of fellow medical professionals trust us to guide, support and defend them throughout their career.

As a member, you can access our 24-hour medico-legal advice line, as well as other benefits including professional indemnity, free online education and CPD and more.

Find out more about MDU membership and join today.

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Contact a medico-legal adviser now

Contact a medico-legal adviser now

Advisory team

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