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Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
Good records support patient care - and can mean you're not vulnerable to criticism in the event of a complaint or claim.
What to do if the press come knocking at the surgery door. Dawn Boyall, media relations manager, advises.
Medico-legal adviser Dr Kathryn Leask discusses the proposed changes to the Caldicott principals.
An overview of the coroner's role in Ireland, plus notifying and reporting deaths.
Understanding your role and responsibilities when attending a coroner's inquest.
Explaining the law surrounding assessing mental capacity in the Republic of Ireland
Get quick access to the latest medical knowledge with indextra's library app. Members get two months free.
Doctors have legal, ethical, and contractual obligations to obtain patients' consent for medical examination and treatment in most circumstances.
It's common for coroners to ask clinicians involved in the care of a deceased patient for a report. Here are some principles that will help you.
How to make a best interests assessment.