I've had a complaint - The MDU
No region set
Customise for: No role selected

If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.

General practice Consultant or specialist FY or training grade Hospital doctor Medical student No customisation

Medico-legal helpline

0800 716 646

I've had a complaint

Image of a complaint form
  1. Download our guide to the NHS and Social Care Complaint Procedure.
  2. Send an acknowledgement letter to the complainant unless the complaint was made verbally and was resolved within one working day.
  3. Review the patient's records and use these to draft a detailed response to each point in the complaint.
  4. You may need to discuss the complaint at a practice meeting, especially if it involves several doctors.
  5. Send us the complaint, your draft response, the relevant parts of the notes, and any other relevant information. This information should be anonymised if possible.
  6. Review the complaint as part of your significant event audit.

We have detected you are in and some website content may have been personalised to be more relevant to you.
You can change your region setting here or at the top of the page.

change now Close