In our experience most complaints are resolved quickly and efficiently this way. Offer your patient the opportunity to ask questions. Ideally meet the patient to discuss the complaint.
Try our free local resolution meetings e-learning course. It covers when to offer a meeting, how to set one up and run it successfully.
Get an overview, with our e-learning course, on how the Parliamentary and Health Service Ombudsman handles complaints.
For e-learning courses see our Learn and Develop pages.