Complaints: local resolution meetings


Complaints are a fact of life in every practice, but meeting a complainant can be highly effective in helping to resolve their concerns.

This short e-learning module focuses on local resolution meetings, including:

  • what a local resolution meeting is
  • when you should have one
  • how to set one up
  • how to prepare.

Learning objectives:

  • know when to offer a local resolution meeting
  • know how to set up and hold a local resolution meeting
  • have more confidence around local resolution meetings.

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  • Dr Rafiq
  • 26 March 2024 2:46PM

very helpful

  • Dr Khurshid
  • 25 September 2022 2:33PM

very informative course

  • Dr Sherrell
  • 6 September 2021 1:29PM

Found this very helpful