Complaints: local resolution meetings

Complaints are a fact of life in every practice, but meeting a complainant can be highly effective in helping to resolve their concerns.

This short e-learning module focuses on local resolution meetings, including:

• what a local resolution meeting is
• when you should have one
• how to set one up
• how to prepare.

Learning objectives:

• know when to offer a local resolution meeting
• know how to set up and hold a local resolution meeting
• have more confidence around local resolution meetings.

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