Complaints: writing a response to a complaint


Most doctors will be involved in complaints investigations and clinical governance procedures as part of their practice, and you're likely to have a professional interest in the procedure.

This e-learning module will help give you more confidence drafting a response to a complaint. To tailor the course to your role, you will be able to choose from one of three learning routes:

  • an individual GP responding to a complaint
  • a GP or practice manager responding on behalf of the practice
  • a hospital doctor.

Over the course of the module, we will look at:

  • the psychological aspects of approaching a complaint response
  • what constitutes a good quality response
  • how to word an effective apology
  • how to draft a response on behalf of yourself or the practice.

You'll also have the opportunity to test your knowledge as you work through the course.

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  • Dr Konczynski
  • 5 January 2023 6:10PM


  • Dr Iqbal
  • 4 October 2022 7:18PM

I am interested in it

  • Nicola Wilkinson
  • 16 July 2021 7:50AM

Extremely helpful

  • Dr Foley
  • 5 May 2021 7:30AM

Very good