Complaints: Parliamentary and Health Service Ombudsman

The PHSO was set up by parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments.

The aim of this module is to give you an overview of how the ombudsman handles complaints. Each complaint is individual, so get in touch with us for case-specific advice if you're contacted by the PHSO.

We will look at:

• the role of the PHSO
• how the PHSO investigates complaints
• the actions the practice may take when contacted by the PHSO.

Estimated completion time is 20 minutes.

You don't need to finish the course all at once – you can save your progress and pick up where you left off whenever it's convenient.

Once you finish the course you'll be able to download a certificate of completion.

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Find out more about the benefits of membership and how to join.