If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account?
Click here to register
Enrol or continue
The PHSO was set up by parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments.
The aim of this module is to give an overview of how the ombudsman handles complaints. Each complaint is individual so you should contact the MDU for case-specific advice if you are contacted by the PHSO.
Over the course of the module, we will look at:
You'll also have the opportunity to test your knowledge as you work through the course.
To support you during the coronavirus pandemic, we have made our e-learning available to all healthcare professionals for free. Simply register, then go to the catalogue to enrol on the course.