27 March 2024
Length: 1 hour
Complaints are an unavoidable part of delivering patient care in a hospital setting, and yet can have a huge impact on a doctor's reputation and wellbeing.
Watch our webinar to learn more about complaints handling for hospital doctors and tips on reaching a resolution.
Hosted by the MDU's medico-legal advisers, Jerard Ross, Dr Gaynor Whiter and Dr Udvitha Nandasoma, the session covered:
- what constitutes a complaint and the impact it can have
- what to do when you receive a complaint and when to involve your MDO
- the PHSO's model complaint handling procedures for the NHS in England
- Q&A session with our panel of medico-legal advisers.
This page was correct at publication on 27/03/2024. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.