Managing complaints in secondary care

Learn more about how to handle complaints, steps to take when you receive a complaint, and tips on reaching a resolution.

27 March 2024

Length: 1 hour

Complaints are an unavoidable part of delivering patient care in a hospital setting, and yet can have a huge impact on a doctor's reputation and wellbeing.

Watch our webinar to learn more about complaints handling for hospital doctors and tips on reaching a resolution.

Hosted by the MDU's medico-legal advisers, Jerard Ross, Dr Gaynor Whiter and Dr Udvitha Nandasoma, the session covered:

  • what constitutes a complaint and the impact it can have
  • what to do when you receive a complaint and when to involve your MDO
  • the PHSO's model complaint handling procedures for the NHS in England
  • Q&A session with our panel of medico-legal advisers.


This page was correct at publication on 27/03/2024. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.