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Complaints to the ombudsman may increase as services resume.
The pandemic continues to impact the ability to respond to complaints.
When analysing members' cases involving patients with HIV, a number of key themes emerged - with confidentiality being top of the list.
Melanoma can be a challenging diagnosis, so it's important to be confident in assessing and making management decisions about skin lesions.
Members are being warned to be alert to patients with Lyme disease symptoms
We ask the public to consider additional pressures caused by complaints.
As summer approaches, we provide advice on avoiding missing a diagnosis of skin cancer.
Pauses to the NHS complaints and ombudsman’s procedures and fitness to practise investigations and hearings during the coronavirus outbreak.
The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled