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Ombudsman complaints during pandemic

Complaints to the ombudsman may increase as services resume.

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News

Responding to local resolution complaints during pandemic

The pandemic continues to impact the ability to respond to complaints.

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Journal

Confidentiality concerns and complaints in HIV cases

When analysing members' cases involving patients with HIV, a number of key themes emerged - with confidentiality being top of the list.

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Journal

Diagnostic delays in malignant melanoma

Melanoma can be a challenging diagnosis, so it's important to be confident in assessing and making management decisions about skin lesions.

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News

Be alert to Lyme disease in patients returning from summer breaks

Members are being warned to be alert to patients with Lyme disease symptoms

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News

Members reporting hundreds of patient complaints during lockdown

We ask the public to consider additional pressures caused by complaints.

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News

Avoiding diagnostic delays in malignant melanoma

As summer approaches, we provide advice on avoiding missing a diagnosis of skin cancer.

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News

Lifting the medico-legal burden during COVID-19 pandemic

Pauses to the NHS complaints and ombudsman’s procedures and fitness to practise investigations and hearings during the coronavirus outbreak.

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News

New powers for the Scottish Public Services Ombudsman

The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled

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