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Learn more about complaints handling, what to do when you receive a complaint, the ombudsman’s view and tips on reaching a resolution.
Make sure you have everything you need when providing medical cover at amateur and charity sporting competitions.
Your introduction to the NHS complaints procedure in Northern Ireland.
Complaints are inevitable in medicine, and few doctors will get through their career without being involved in at least one, so it's vital to know how to respond.
Despite their role as impartial providers of information, doctors acting as expert witnesses can themselves become subject to scrutiny.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
If someone isn't satisfied with the response to their complaint after the first stage of the NHS complaints procedure, they can refer their complaint to the Parliamentary and Health Service Ombudsman (PHSO) for investigation.
Watch out for the signs and symptoms of Lyme disease.
Warfarin is a commonly prescribed medication in primary and secondary care. In the majority of cases it is a safe and effective drug, however it does need careful monitoring and can interact with other commonly prescribed medications.