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A GP member contacted the MDU after receiving a complaint from the partner of a patient who had been admitted to hospital with a diagnosis of sepsis.
Deregistering patients is usually the last resort for doctors – and comes with particular risks. Here's how to avoid them.
Your need-to-know quick guide to the NHS complaints procedure in England.
We helped a practice to reverse a PHSO caseworker's provisional decision to uphold a complaint from an abusive patient.
Writing a good response is a crucial part of successfully resolving a complaint.
If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.
Dr Sarah Jarvis presents essential best practices for handling complaints effectively under the NHS complaints procedure.
You are not obliged to accept the warning but there are important things to consider...
Yes, complaint procedures across the UK include timescales.