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The NHS complaints procedure can be paused for three months during the coronavirus outbreak.
The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled
To help reduce the risk of a delayed or missed heart failure diagnosis, we examine cases involving heart failure in light of a new report from the British Heart Foundation.
Occupational health doctors face situations unique to their specialty due to the need to balance their ethical duty to patients against the expectations of employers.
The MDU helped a GP respond to a patient's family, who made a complaint after complications meant the patient's body couldn't be donated to a medical school after his death as he had wanted.
Listen while you learn with our new podcast. First up: writing a complaint response.
How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.
The MDU was able to help a GP who faced a complaint from the family of a patient who had wanted to donate his body to medical school after death.
We've launched a short online course on managing local resolution meetings, free to members.