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A GP practice was ruled not to have discriminated against a patient they removed from the list for abusing and threatening staff.
How to integrate physician associates and anaesthetic associates safely and effectively into teams and manage medico-legal risks.
We share some fictitious medico-legal scenarios inspired by unusual cases.
Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.
Learn more about how to handle complaints, steps to take when you receive a complaint, and the PHSO's model for complaint handling procedures for NHS services in England.
We've announced dates for our latest virtual courses, both of which focus on effectively managing and resolving conflict.
Complaints received by MDU members around cervical smear tests highlight key risk management advice
Here's what you need to know about GMC provisional enquiries and what to do if your case is being dealt with as one.
A concise but comprehensive guide to the Scottish NHS complaints procedure.