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Guide

Complaints: the Parliamentary and Health Service Ombudsman

If someone isn't satisfied with the response to their complaint after the first stage of the NHS complaints procedure, they can refer their complaint to the Parliamentary and Health Service Ombudsman (PHSO) for investigation.

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Guide

Be alert to Lyme disease in patients

Watch out for the signs and symptoms of Lyme disease.

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News

Warfarin: learning lessons from complaints and claims

Warfarin is a commonly prescribed medication in primary and secondary care. In the majority of cases it is a safe and effective drug, however it does need careful monitoring and can interact with other commonly prescribed medications.

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Guide

Avoiding diagnostic delays in heart failure

Delays in diagnosis can be due to the vague and non-specific signs and symptoms that patients may present with to their GP.

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Guide

Guidance and advice for occupational health doctors

Protocols on disclosing medical reports, clearly communicated to both patients and employers, can help manage patients expectations.

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News

Delayed diagnosis in prostate and testicular cancer

Advice on minimising the risk of a delayed diagnosis in prostate and testicular cancer.

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News

Halloween hazards can lead to complaints

We share some fictitious medico-legal examples inspired by real cases...

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News

Avoiding diagnosis delays in endometriosis

Diagnostic delays for endometriosis can occur as many of the symptoms are very similar to other common medical conditions.

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News

How GPs can deal with referral delays caused by COVID-19

Steps that could avoid patient harm if there is a delay in onward care.

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