If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account? Click here to register
Is there a time limit for making a complaint?
We share some fictitious medico-legal examples inspired by real cases...
Learn about challenging patient interactions and get practical advice on how to issue warning letters, behaviour agreements and deal with unfair criticism on social media.
Coroners' inquires and fatal accident inquiries exist to establish the facts of a death, but criticism at an inquest can have consequences for doctors.
We've added to our series of on-demand webinars with discussions on two popular topics: managing complaints, and prescribing.
Examining complaints about delays in treatment caused by pandemic disruption – and how to manage them.
More free e-learning modules from the MDU
A GP called the MDU after receiving an angry letter of complaint from a patient, blaming her for delayed referral and ‘allowing’ her cancer to develop.
A GP called the MDU for advice after receiving a patient complaint. They alleged that a lack of available face-to-face appointments led to a delay in diagnosis.