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Writing a good response is a crucial part of successfully resolving a complaint.
An FY2 doctor asks the MDU for advice when they receive a complaint after failing to acknowledge a patient’s widow on the ward.
How to respond to complaints in Northern Ireland, including monitoring and learning.
Your introduction to the NHS complaints procedure in Northern Ireland.
Removing patients is usually the last resort for doctors – and brings certain risks. Here's how to avoid them.
Local resolution is the first stage in the NHS complaints procedure. Here's what you need to know.
Advice for foundation doctors on reducing the risk of criminal investigations, plus how and when the MDU can help.
Steps that could avoid patient harm if there is a delay in onward care.
Diagnostic delays for endometriosis can occur, with many of the symptoms similar to other common medical conditions.