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Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.
Learn more about how to handle complaints, steps to take when you receive a complaint, and the PHSO's model for complaint handling procedures for NHS services in England.
We've announced dates for our latest virtual courses, both of which focus on effectively managing and resolving conflict.
Complaints received by MDU members around cervical smear tests highlight key risk management advice
Here's what you need to know about GMC provisional enquiries and what to do if your case is being dealt with as one.
A concise but comprehensive guide to the Scottish NHS complaints procedure.
The latest offerings in our free webinar series cover complaint management and how to handle a coroner's inquest.
Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.