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Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.
Learn more about complaints handling, what to do when you receive a complaint, the ombudsman’s view and tips on reaching a resolution.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
Your guide to the Welsh complaints procedure, including regulations, time limits and local resolution process.
Here's what you need to know about GMC provisional enquiries and what to do if your case is being dealt with as one.
Advice for nurse practitioners on avoiding patient complaints and what to do when something goes wrong.
We’re helping nurse practitioner members with support and advice across a wide range of investigations.
The MDU was able to assist a consultant who felt a trust's response to a complaint didn't accurately reflect the facts.
A GP needed advice when a patient complained about not being prescribed medication while abroad.