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A concise but comprehensive guide to the Scottish NHS complaints procedure.
Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.
Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.
Recent cases have raised concerns among foundation doctors that their work might lead them to be involved in a criminal investigation. In fact, such cases are rare.
Dr Ellie Mein shares some of the most common reasons foundation doctors call the MDU, and explains what you can do if you find yourself in a similar situation.
NICE has developed a quality standard for the diagnosis and management of Lyme disease in the UK.
The MDU helped a GP respond to a patient's family, who made a complaint after complications meant the patient's body couldn't be donated to a medical school after his death as he had wanted.
A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.