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We ask the public to consider additional pressures caused by complaints.
NHS England is planning to resume normal complaints services and the Parliamentary and Health Service Ombudsman (PHSO) has also announced it plans to restart.
As summer approaches, we provide advice on avoiding missing a diagnosis of skin cancer.
Pauses to the NHS complaints and ombudsman’s procedures and fitness to practise investigations and hearings during the coronavirus outbreak.
The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled
To help reduce the risk of a delayed or missed heart failure diagnosis, we examine cases involving heart failure in light of a new report from the British Heart Foundation.
Occupational health doctors face situations unique to their specialty due to the need to balance their ethical duty to patients against the expectations of employers.
The MDU helped a GP respond to a patient's family, who made a complaint after complications meant the patient's body couldn't be donated to a medical school after his death as he had wanted.
Listen while you learn with our new podcast. First up: writing a complaint response.