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News

Members reporting hundreds of patient complaints during lockdown

We ask the public to consider additional pressures caused by complaints.

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News

Complaints procedure in England resumes after pandemic

NHS England is planning to resume normal complaints services and the Parliamentary and Health Service Ombudsman (PHSO) has also announced it plans to restart.

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News

Avoiding diagnostic delays in malignant melanoma

As summer approaches, we provide advice on avoiding missing a diagnosis of skin cancer.

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News

Lifting the medico-legal burden during COVID-19 pandemic

Pauses to the NHS complaints and ombudsman’s procedures and fitness to practise investigations and hearings during the coronavirus outbreak.

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News

New powers for the Scottish Public Services Ombudsman

The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled

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News

Avoiding diagnostic delays in heart failure

To help reduce the risk of a delayed or missed heart failure diagnosis, we examine cases involving heart failure in light of a new report from the British Heart Foundation.

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News

Guidance and advice for occupational health doctors

Occupational health doctors face situations unique to their specialty due to the need to balance their ethical duty to patients against the expectations of employers.

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Case study

Complaint from the family of a deceased patient

The MDU helped a GP respond to a patient's family, who made a complaint after complications meant the patient's body couldn't be donated to a medical school after his death as he had wanted.

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Journal

New podcast from the MDU

Listen while you learn with our new podcast. First up: writing a complaint response.

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