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We helped a practice to reverse a PHSO caseworker's provisional decision to uphold a complaint from an abusive patient.
Writing a good response is a crucial part of successfully resolving a complaint.
If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.
Dr Sarah Jarvis presents essential best practices for handling complaints effectively under the NHS complaints procedure.
You are not obliged to accept the warning but there are important things to consider...
Yes, complaint procedures across the UK include timescales.
Do all complaints have to be recorded?
We share some fictitious critter-themed examples of doctors' Halloween dilemmas, based on cases notified by our members.
We look at the causes of complaints made by relatives and patients with Alzheimer’s disease.