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News

Temporary changes to the way NHS complaints are handled

The NHS complaints procedure can be paused for three months during the coronavirus outbreak.

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News

New powers for the Scottish Public Services Ombudsman

The role of the Scottish Public Services Ombudsman (SPSO) has been expanded to include how whistleblowing complaints are handled

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News

Avoiding diagnostic delays in heart failure

To help reduce the risk of a delayed or missed heart failure diagnosis, we examine cases involving heart failure in light of a new report from the British Heart Foundation.

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News

Guidance and advice for occupational health doctors

Occupational health doctors face situations unique to their specialty due to the need to balance their ethical duty to patients against the expectations of employers.

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Case study

Complaint from the family of a deceased patient

The MDU helped a GP respond to a patient's family, who made a complaint after complications meant the patient's body couldn't be donated to a medical school after his death as he had wanted.

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Journal

New podcast from the MDU

Listen while you learn with our new podcast. First up: writing a complaint response.

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Podcast and video

Writing a complaint response

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

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Journal

Complaint from the family of a deceased patient

The MDU was able to help a GP who faced a complaint from the family of a patient who had wanted to donate his body to medical school after death.

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Journal

New e-learning from the MDU: local resolution meetings

We've launched a short online course on managing local resolution meetings, free to members.

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