Handling complaints

9 March 2015

Length: 4:18

Good practice in handling complaints following the NHS complaints procedure. Dr Sarah Jarvis presents.

This guidance was correct at publication 09/03/2015. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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I found this useful and clear explanation and is a good starting point if involved in a complaint

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