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pdf, 34.08 KB Getting it right when things go wrong course agenda
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This is a full-day in-person course.
You never know how a clinical incident might develop. Innocuous incidents can spiral out of control unexpectedly, even if you weren't aware that it didn't go well for the patient.
This interactive course for GPs and practice managers highlights the processes and investigations that can arise from a single clinical incident, as well as how to get it right when things go wrong.
It explores a fictional scenario involving an incident at a practice in England, although we can address any specific differences for doctors and practices in Scotland, Wales and Northern Ireland.
There will be a mix of presentations, discussions and group work, with active attendee participation.
Dr Jerard Ross
MDU medico-legal adviser
Jerard graduated from the University of Aberdeen in 1994. He then moved into surgical training in Edinburgh before completing his M.D. at the University of Manchester. Before joining the MDU he was a consultant in adult and paediatric neurosurgery in Edinburgh where he was the surgeon to the Scottish National Paediatric Epilepsy Programme. He is now the medical education lead and head of Scottish affairs for the MDU.
Dr Clare Sweeney
Clare graduated from Queen's University in Belfast in 1990 and trained as a GP. Before joining the MDU she worked as a GP partner for over 20 years. She completed a Master's Degree in Medical Law in 2014. Clare has a special interest in the legal and ethical aspects of end of life care.
James Godber
MDU senior learning and development officer
James designs and delivers training across the organisation from induction programmes to management skills, and trains staff at every level of the organisation. He also champions raising awareness of equality, diversity and unconscious bias and delivers these courses to MDU members.
Excellent overview of the nature and motive of making a complaint. Understanding the subtle nuances and having a clear communication helps a lot.
Well worth attending, very informative and the course contents was designed to pitch all roles.
Very informative, reassuring as well as providing a wake up call.