Managing conflict with colleagues

Future dates for this course will be announced.

6 CPD credits*

Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.

This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try and resolve issues. 

This course aims to help you:

  • understand the causes and impact of colleague to colleague conflict in a healthcare context
  • appreciate different types of conflict personalities
  • identify how conflict develops
  • learn de-escalation strategies
  • learn about the mediation process and what it can offer.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8) 
  • Foundation doctors (F2 only)
  • Practice managers

*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.


Oscar Matthew

Oscar Mathew MA(Hons), barrister (Middle Temple), accredited mediator

Director, mediator & trainer, The Medical Mediation Foundation

Oscar is a qualified barrister, mediator and door tenant of Lamb Chambers in Middle Temple. He has a background in regulatory and public law, with a particular interest in medical law and ethics. 

Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board [2015] UKSC 11, one of the most significant medical law cases in the last 25 years. 

His work for The Medical Mediation Foundation includes teaching, mediating and team facilitation for healthcare teams experiencing conflict.

Sarah Barclay

Sarah Barclay BA (Hons) MA, accredited mediator

Director, The Medical Mediation Foundation

Sarah is a mediator specialising in resolving communication breakdown between families, patients and health professionals. She is the founder of The Medical Mediation Foundation, which provides mediation and training in recognising and managing conflict to NHS hospitals. 

Since 2013 she has been co-director of The Evelina Resolution Project, a ground-breaking project funded by the Guy's and St Thomas' charity, providing mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children's Hospital. In 2014 Sarah was voted an "NHS Innovator" by The Health Service Journal for her work on the Evelina project. 

She is a lay member of the Great Ormond Street Hospital Clinical Ethics Committee, has a Masters in Medical Law and Ethics from King's College London, and is a former award winning BBC social affairs presenter. 

Sarah Jarvis

Dr Sarah Jarvis BSc MB BS MRCGP

MDU medico-legal adviser

Sarah trained in London and undertook an intercalated BSc which involved medical ethics. After graduating she spent several years in A&E and general medicine before becoming a GP. She was a GP principal and trainer and was involved in medical student teaching. She also sat on the GMC and MPTS Fitness to Practise Panels, eventually chairing them.


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  • GP, Bath
  • 9 May 2019 3:07PM

Very well delivered.

  • Consultant, North Devon
  • 9 May 2019 3:03PM

Gives helpful insights into different conflict styles. Improves confidence in approaching potential conflict situations. Also addresses importance of managing conflict in teams effectively.