Managing conflict with colleagues

Future dates for this course will be announced.

6 CPD credits*

As you are aware the UK government has indicated that everyone in the UK should avoid non-essential travel and contact and we are following this advice. After careful consideration we have decided to cancel all face to face courses until the end of 2020. When the situation changes we will update our website.

Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.

This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try and resolve issues. 

This course aims to help you:

  • understand the causes and impact of colleague to colleague conflict in a healthcare context
  • appreciate different types of conflict personalities
  • identify how conflict develops
  • learn de-escalation strategies.

This course complements the Managing conflict between doctors and patients course. They are on consecutive days to make it easier for you to attend both courses if you would like to.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8) 
  • Foundation doctors (F2 only)
  • Practice managers

*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.


Oscar Matthew

Oscar Mathew MA(Hons), barrister (Middle Temple), accredited mediator

Director, mediator & trainer, The Medical Mediation Foundation

Oscar is a qualified barrister, mediator and door tenant of Lamb Chambers in Middle Temple. He has a background in regulatory and public law, with a particular interest in medical law and ethics. 

Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board [2015] UKSC 11, one of the most significant medical law cases in the last 25 years. 

His work for The Medical Mediation Foundation includes teaching, mediating and team facilitation for healthcare teams experiencing conflict.

Esse Menson

Dr Esse Menson

Trainer, Medical Mediation Foundation

Esse was appointed a consultant paediatrician at the Evelina London Children's Hospital in 2006 and specialises in paediatric infectious diseases, immunology and HIV. She trained as an accredited mediator in 2016 as part of the Evelina Resolution Project and delivers training within Evelina London as well as to multidisciplinary healthcare professionals in adult and paediatric disciplines.

Dr Oliver Lord

Dr Oliver Lord

Medico-legal adviser

Before joining the MDU in 2013 Oliver was a consultant psychiatrist working for the Leicester, Leicestershire and Rutland crisis resolution and home treatment team. At the MDU Oliver is an adviser in a specialist advisory team with an interest in disciplinary matters and provides regular talks to members on medico-legal issues.

Dr Gaynor Whiter

Dr Gaynor Whiter

MDU medico-legal adviser

Gaynor graduated from Cambridge University in 1989 and worked as an obstetric and neonatal SHO, before commencing training in anaesthetics. In 1997, she qualified also as a solicitor and with the dual qualification worked in legal practice defending pharmaceutical product liability actions, and assisting doctors and other healthcare professionals with regulatory and clinical negligence cases. In 2011, Gaynor joined the MDU and has continued to assist doctors as a medicolegal adviser since then.


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  • GP, High Wycombe
  • 29 January 2020 3:53PM

Superb, insightful and empowering

  • Consultant, Chesterfield
  • 29 January 2020 3:52PM

Allows you to evaluate potential conflicts in a more rationale way.

  • Consultant, Peterborough
  • 29 January 2020 3:47PM

Invaluable course, I wish I had been to it as a registrar or early years consultant. Packed with useful information on dealing with conflict in the workplace. I shall be booking another course!

  • GP, Bath
  • 9 May 2019 3:07PM

Very well delivered.

  • Consultant, North Devon
  • 9 May 2019 3:03PM

Gives helpful insights into different conflict styles. Improves confidence in approaching potential conflict situations. Also addresses importance of managing conflict in teams effectively.