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Managing conflict with colleagues course agenda 2020
6 CPD credits*
Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.
This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try and resolve issues.
This course aims to help you:
This course complements the Managing conflict between doctors and patients course. They are on consecutive days to make it easier for you to attend both courses if you would like to.
*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.
Oscar Mathew MA(Hons), barrister (Middle Temple), accredited mediator
Director, mediator & trainer, The Medical Mediation Foundation
Oscar is a qualified barrister, mediator and door tenant of Lamb Chambers in Middle Temple. He has a background in regulatory and public law, with a particular interest in medical law and ethics.
Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board  UKSC 11, one of the most significant medical law cases in the last 25 years.
His work for The Medical Mediation Foundation includes teaching, mediating and team facilitation for healthcare teams experiencing conflict.
Dr Esse Menson
Trainer, Medical Mediation Foundation
Esse was appointed a consultant paediatrician at the Evelina London Children's Hospital in 2006 and specialises in paediatric infectious diseases, immunology and HIV. She trained as an accredited mediator in 2016 as part of the Evelina Resolution Project and delivers training within Evelina London as well as to multidisciplinary healthcare professionals in adult and paediatric disciplines.
Dr Oliver Lord
Before joining the MDU in 2013 Oliver was a consultant psychiatrist working for the Leicester, Leicestershire and Rutland crisis resolution and home treatment team. At the MDU Oliver is an adviser in a specialist advisory team with an interest in disciplinary matters and provides regular talks to members on medico-legal issues.
Dr Gaynor Whiter
MDU medico-legal adviser
Gaynor graduated from Cambridge University in 1989 and worked as an obstetric and neonatal SHO, before commencing training in anaesthetics. In 1997, she qualified also as a solicitor and with the dual qualification worked in legal practice defending pharmaceutical product liability actions, and assisting doctors and other healthcare professionals with regulatory and clinical negligence cases. In 2011, Gaynor joined the MDU and has continued to assist doctors as a medicolegal adviser since then.
Very well delivered.
Gives helpful insights into different conflict styles. Improves confidence in approaching potential conflict situations. Also addresses importance of managing conflict in teams effectively.