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Managing conflict with colleagues course agenda 2021
3 CPD credits*
As you are aware the UK government has indicated that everyone in the UK should avoid non-essential travel and contact and we are following this advice. As a result we have cancelled all face to face courses and instead offer you half day virtual conflict resolution courses, which can be done online from the comfort of your own home or workplace.
Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.
This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try and resolve issues.
This course aims to help you:
This course complements the Managing conflict between doctors and patients course.
*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 3 category 1 (external) CPD credits.
Oscar Mathew MA(Hons), barrister (Middle Temple), accredited mediator
Director, mediator & trainer, The Medical Mediation Foundation
Oscar is a qualified barrister, mediator and door tenant of Lamb Chambers in Middle Temple. He has a background in regulatory and public law, with a particular interest in medical law and ethics.
Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board  UKSC 11, one of the most significant medical law cases in the last 25 years.
His work for The Medical Mediation Foundation includes teaching, mediating and team facilitation for healthcare teams experiencing conflict.
Dr Esse Menson
Trainer, Medical Mediation Foundation
Esse became a consultant paediatrician in 2006 and accredited mediator in 2014. She gained a PhD in vaccine development research in 1989 before qualifying as a doctor from Bristol Medical School in 1994 then training in Melbourne, Australia and South East England to specialise in Infectious Diseases & Immunology. In 2012, she helped develop the Evelina Resolution Project with MMF while she was a consultant at the Evelina London Children’s Hospital.
Esse is one of the principal trainers working with MMF to deliver training and coaching in understanding and managing conflict to multidisciplinary health and social care professionals around the UK and internationally. She mediates conflicts in healthcare and workplace settings. Esse has been a course director for the Guy's & St Thomas' MRCPCH Clinical Examination Course in London since 2012 and is certificated in Compassion Training from the Centre for Compassion and Altruism Research and Education, Stanford, USA (2019) and Mindful Self Compassion Training (Kristen Neff/Christopher Germer model), London, UK (2019).
Dr Oliver Lord
Before joining the MDU in 2013 Oliver was a consultant psychiatrist working for the Leicester, Leicestershire and Rutland crisis resolution and home treatment team. At the MDU Oliver is an adviser in a specialist advisory team with an interest in disciplinary matters and provides regular talks to members on medico-legal issues.
Superb, insightful and empowering
Allows you to evaluate potential conflicts in a more rationale way.
Invaluable course, I wish I had been to it as a registrar or early years consultant. Packed with useful information on dealing with conflict in the workplace. I shall be booking another course!
Very well delivered.
Gives helpful insights into different conflict styles. Improves confidence in approaching potential conflict situations. Also addresses importance of managing conflict in teams effectively.