Managing conflict with colleagues

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6 CPD credits*

  • London
  • London

Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.

This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try and resolve issues. 

This course aims to help you:

  • understand the causes and impact of colleague to colleague conflict in a healthcare context
  • appreciate different types of conflict personalities
  • identify how conflict develops
  • learn de-escalation strategies
  • learn about the mediation process and what it can offer.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8) 
  • Foundation doctors (F2 only)
  • Practice managers

*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.


Oscar Matthew

Oscar Mathew MA(Hons), barrister (Middle Temple), accredited mediator

Director, mediator & trainer, The Medical Mediation Foundation

Oscar is a qualified barrister, mediator and door tenant of Lamb Chambers in Middle Temple. He has a background in regulatory and public law, with a particular interest in medical law and ethics. 

Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board [2015] UKSC 11, one of the most significant medical law cases in the last 25 years. 

His work for The Medical Mediation Foundation includes teaching, mediating and team facilitation for healthcare teams experiencing conflict.

Dr Claire Macaulay, medico-legal adviser

Dr Claire Macaulay MD MBChB(Hons) BSc(Hons) MRCP

MDU medico-legal adviser

Claire is an experienced medico-legal adviser. She supports members with medico-legal issues, complaints and claims. Claire is based in Glasgow where she was previously a medical oncology specialist registrar. Before joining the MDU in 2009, she completed a period of academic research leading to the award of a Doctorate in Medicine.

Wednesday 20 March 2019, 9:00 AM - 4:45 PM London

Location map
One Canada Square, London E14 5GS

Wednesday 6 November 2019, 9:00 AM - 4:45 PM London

Location map
One Canada Square, London E14 5GS


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