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Managing conflict between doctors and patients course agenda
3 CPD credits
We will not be running face to face courses until further notice. When the situation changes we will update our website. In the meantime we are offering this as a half-day virtual course.
Breakdowns in communication and trust and ever increasing expectations of treatment and care can result in conflict. The impact on all those involved in terms of time and emotion can be enormous.
This course is designed to help healthcare professionals understand how and why conflicts can arise between themselves and patients and their families, as well as what they can do to try and resolve them.
This course complements the Managing conflict with colleagues course.
*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 3 category 1 (external) CPD credits.
Sarah Barclay BA (Hons) MA, accredited mediator
Director, The Medical Mediation Foundation
Sarah is the founder of The Medical Mediation Foundation which provides mediation and training in managing conflict in the healthcare sector to a wide range of NHS hospitals and internationally. She is an accredited mediator and also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital.
In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She has a Masters degree in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. In 2018, The Medical Mediation Foundation won Mediation Programme of the Year in the National Mediation Awards for its work on the Evelina Resolution Project.
Oscar Mathew MA(Hons), barrister (Middle Temple), accredited mediator
Director, mediator & trainer, The Medical Mediation Foundation
Oscar is a qualified barrister, mediator and door tenant of Lamb Chambers in Middle Temple. He has a background in regulatory and public law, with a particular interest in medical law and ethics.
Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board  UKSC 11, one of the most significant medical law cases in the last 25 years.
His work for The Medical Mediation Foundation includes teaching, mediating and team facilitation for healthcare teams experiencing conflict.
Dr Gaynor Whiter
MDU medico-legal adviser
Gaynor graduated from Cambridge University in 1989 and worked as an obstetric and neonatal SHO, before commencing training in anaesthetics. In 1997, she qualified also as a solicitor and with the dual qualification worked in legal practice defending pharmaceutical product liability actions, and assisting doctors and other healthcare professionals with regulatory and clinical negligence cases. In 2011, Gaynor joined the MDU and has continued to assist doctors as a medicolegal adviser since then.
Well planned content and very well delivered.
excellent, relaxed delivery, interactive and practical, thank you!
Good coverage of seeing other perspectives & steps of conflict generation and de-escalation
Most if not all doctors would benefit from this course. Active listening and Basic tools for mediation explored. New perspective taking into account a 360 degree point of view.
Good sensible insight in to conflict and mediation which I can use in everyday practice
Very thought provoking and will definitely change my clinical practice
Interactive and provided interesting insight into conflict resolution and mediation skills.
A very useful reminder of some key points to consider in conflict situations and an introduction to mediation.