Managing patient complaints
Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.
2019, issue 15
2019, issue 15
2019, issue 15
In focus
Feature
Cognitive bias and diagnosis heuristics
How identifying and allowing for bias in your clinical practice can help anticipate medico-legal issues.
Leader
Disappointments over the discount rate
The government must keep its promise to protect doctors from the impact of the discount rate cut, says MDU chief executive Dr Christine Tomkins.
In focus
Acting as a witness for a colleague
It's understandably worrying to receive a letter from the GMC, but it might not be you who's facing a disciplinary investigation.
Interview
Culinary medicine
The team behind Culinary Medicine UK discuss the concept of culinary medicine and how it can expand the conversations healthcare professionals have with patients about food and nutrition.
Interview
Mission critical: interview with Dr Ganesh Suntharalingam
Intensive Care Society president Dr Ganesh Suntharalingam explains why his specialty has an increasingly important role in supporting patient care throughout the hospital.
Medico-legal dilemmas
A right to view a reference?
A specialty doctor had a job offer at another hospital withdrawn, and spoke to the MDU's advice line to ask if she had a right to see the reference written about her by a colleague.
Case study
Management of a sports injury
A patient made a claim against an MDU orthopaedic surgeon after they suffered complications following operations to treat their acromioclavicular joint dislocation.
Feature
Working under pressure
What should doctors do when faced with the prospect of working in unsafe systems?
In focus
Patients recording consultations
Don't jump to conclusions if a patient asks to record their consultation – it could benefit you both.
News
New and improved GROUPCARE
GROUPCARE membership offers benefits and savings to eligible GP practices UK-wide - and it's now even better.
In focus
Warning letters to patients: a practical guide
Issuing a formal warning to patients about their behaviour isn't a step most doctors take lightly – but if you ever have to, here's what you should know.