If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account?
Click here to register
Our membership team retains accreditation of the Customer Service Excellence Standard (CSE), a recognised independent benchmark of excellent customer service.
We want our members to receive a better level of service than they would receive elsewhere. To achieve this, our membership team set stringent performance targets and regularly survey members to see how our service is being received. The feedback we get guides improvements to our service.
Here's a selection of some of the comments we received via our survey:
"Helpful, quick access, easy to access, staff pleasant and listening."
"Always been professional and responsive. Been helpful when things go wrong."
"Friendly and very helpful customer support. Easy access both via website or via phone. Straight forward renewal process."
"Great service that could not be faulted in any way."
"Prompt and extremely helpful advice over many years. Thank you."
Over the past 12 months, only 0.08% of all telephone, letter and email enquiries received by our membership team resulted in a complaint.
When measuring quality, we take into account many factors such as: