Annual Report & Accounts

Annual report and accounts 2019

In 2019, we continued to face changes and challenges that impacted the climate in which medical and dental professionals work.

Despite these challenges, we maintained our excellent record in guiding, supporting and defending members, handling almost 27,000 calls to our 24 hour advice line. Over 98% of those calls made during working hours connected members to a specialist adviser within 20 seconds. In addition, 82% of medical claims were defended successfully and closed without any payment of damages.

Throughout the year, our membership team continued to provide an outstanding service to members and answered more than 149,000 calls. The team were also reaccredited by the prestigious Customer Service Excellence programme.

Go paperless

You can choose to receive the Annual Report & Accounts, notice of the AGM and your proxy form electronically. To register for electronic communications or change the details of a previous registration you will need to log in or register in My membership and go to the mailing preferences section.

Once registered, we will send you an email each year containing links to the documents. Find out more about electronic statutory communications.

If you would like to change the email address we hold for you or change to receiving notification of statutory communications by post, you can update this information at any time by returning to My membership.