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We do our best to provide an excellent service but there might still be times when you feel you have cause for complaint. If so, we'll resolve your complaint as quickly and fairly as we can.
We take all complaints seriously and value any feedback which can help us improve the service we provide.
Download our complaints procedure for an explanation of our complaints process.
The compliance officer is responsible for overseeing all complaints to ensure a prompt and proper response. You should contact the compliance officer by telephone on 020 7202 1606 or by email at firstname.lastname@example.org if, at any time, you feel your complaint is not being dealt with according to our procedures.
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