Introduction to communication skills

See dates

5 CPD credits

Locations
  • London
  • In-person (July)
  • In-person (October)

Introduction to communication skills: a one day face-to-face course

This course focuses on communication skills and their relevance in clinical practice.

Using presentations from our panel of speakers, and discussions and short exercises with the group, we'll cover some of the most common communication issues between doctors and patients, and the impact they can have on the doctor-patient relationship.

Our guest speaker is GP trainer (and GP himself) Dr Martin Brunet, who will be delivering insight into what he calls 'pinch points in communication' - areas where communication with the patient can go off track - and how to survive them. There'll be examples of this for both primary and secondary care.

This course also offers help with:

  • how to improve interactions with patients and colleagues
  • how different personality types can affect communication and what to do to overcome this
  • determining what matters to the patient, how to integrate this with what matters to the doctor, and how to use this shared understanding to make the best decisions (using the Two Houses model for effective consultations).

Who should attend?

  • Consultants/specialists
  • Hospital doctors
  • Training grade doctors (ST1-8)
  • Foundation doctors (F2 only)
  • GPs
  • GPs in training

Accreditation approved by the Federation of the Royal Colleges of Physicians of the UK for 5 category 1 (external) CPD credits.

Dr Martin Brunet

Dr Martin Brunet

GP partner and trainer

Martin was one of the GP Programme Directors on the Guildford GP training scheme for 10 years before stepping down in 2019 to write his book 'The GP Consultation Reimagined, a Tale of Two Houses'. He teaches regularly on communications skills.

Dr Samantha Bell

Dr Samantha Bell

MDU medico-legal adviser

Samantha studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.

Dr Jenna Fowler

Dr Jenna Fowler

MDU medico-legal adviser

Jenna studied medicine at the University of Edinburgh and graduated with honours in 2016. She then went on to train as a GP and worked as a GP in Scotland until April 2023. Jenna joined the MDU initially as a medico-legal fellow in 2022 and became a medico-legal adviser in May 2023.  

James Godber

James Godber

MDU senior learning and development officer

James designs and delivers training across the organisation from induction programmes to management skills, and trains staff at every level of the organisation. He also champions raising awareness of equality, diversity and unconscious bias and delivers these courses to MDU members.

Wednesday 10 July 2024, 9:00 AM - 3:30 PM In-person (July)

Location map
The MDU, Floor 32, One Canada Square, Canary Wharf, London E14 5GS

Wednesday 16 October 2024, 9:00 AM - 3:30 PM In-person (October)

Location map
The MDU, Floor 32, One Canada Square, Canary Wharf, London E14 5GS

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