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A GP called the MDU for advice after receiving a patient complaint. They alleged that a lack of available face-to-face appointments led to a delay in diagnosis.
A GP was contacted by a local care home as the daughter of one of their residents objected to their mother receiving the COVID-19 vaccine.
A GP sought advice on how to deal with an adult patient who refused to wear a face mask during the pandemic but needed treatment for an ingrown toenail.
A GP, who had forgot to attach a patient’s medical history as part of an urgent referral, contacted the MDU for help following criticism during a coroner’s inquest.
A GP wondered whether the practice should remove a patient from their list after disparaging remarks were left on social media.
A delay in acting upon blood test results resulted in a patient being rushed to A&E. The GP called the MDU for advice on what steps to take following the incident.
A patient’s wife contacted one of our GP members as she had concerns about her husband’s mental health. The GP wondered if this would be a breach of confidentiality.
A practice manager called the MDU after being contacted by a local employer, asking whether a fit note issued by the practice was genuine.
A GP contacted the MDU after a patient with chronic fatigue syndrome (CFS) had requested a prescription for thyroxine, following the advice of another specialist.
A practice manager called the advice line following a request from a solicitor acting for the mother of three children, seeking disclosure of the children’s records.
A member enquiry on whether or not to disclose information relating to a patient’s mental health history whilst they were on remand in custody, awaiting trial.
A GP called the MDU after receiving an angry letter of complaint from a patient, blaming her for delayed referral and ‘allowing’ her cancer to develop.
An endocrinologist contacted the MDU because he was worried about the implications of remote prescribing following a patient moving to another town for work.
A distressed foundation doctor called the MDU helpline during an ongoing trust investigation where a patient was given an excessive dose of gentamicin.
An ophthalmic surgeon faces disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
A worried FY2 doctor called the MDU advice line after a consultant asked him to write an incident report regarding a patient that was readmitted with haemothorax.
A foundation doctor got himself into trouble when he hurriedly corrected his notes with the name of the on-call registrar after a patient died on the GI ward.
An FY2 doctor had started working on an elderly care ward which was understaffed and she was worried about the conditions.
An FY2 doctor had been asked to take consent for a procedure on behalf of a consultant, but sought urgent advice when he could not answer the patient’s questions.
A hospital consultant contacted the MDU as a transition to a paperless medical record system meant she had to treat patients without sufficient information.