Can I stop treating a patient who complains?

A complaint alone is not regarded as reasonable grounds for removing a patient, in the eyes of the GMC and the ombudsman. What's more, your actions could escalate the situation and prompt a further complaint.

See more guidance and step-by-step support around complaints.

This page was correct at publication on 25/02/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.