Raising concerns

Our advice for raising concerns in your organisation.

  • Doctors have an ethical duty to raise a concern.
  • A measured approach is advisable.
  • Follow GMC guidance and your employer's protocol.
  • Seek help from the MDU.

General principles

Doctors have an ethical duty to speak out when standards of care or behaviour fall below acceptable standards.

You must take prompt action if you think the following are compromised:

  • Patient safety
  • Patient dignity
  • Patient comfort.

Safeguarding patient safety is one of the main reasons for raising a concern.

Your concern need not be proven, but it must be honestly held.

Your duty to put patients' interests first and act to protect them overrides personal and professional loyalties. On the other side of the coin, it's important to distinguish between a genuine concern and a personal or professional grievance.

Raising a concern effectively

This requires a measured approach, as well as adherence to GMC guidance and your employer's protocols. Refer to the GMC document, 'Raising and acting on concerns about patient safety' (2012).

Wherever possible, you should first raise your concern within your organisation. But you should contact a regulatory body such as the GMC if:

  • you cannot raise the issue locally because you believe the local responsible person or body is part of the problem
  • you have raised concerns locally but are not satisfied that the response has been adequate
  • there is an immediate serious risk to patients, and a regulator or other external body has responsibility to act or intervene.

Call the MDU for advice before talking to anyone outside your organisation.

Before raising your concern

  • Find out your employer's local policy and follow it.
  • Canvass your colleagues' views – this may verify if your observations are justified or not.
  • Act as a team – together you may be able to tackle the issue within the team (perhaps in the context of a critical incident discussion).
  • If this approach fails, or is not appropriate, raise your concern with your employer.
  • Compile evidence in writing, citing specific examples.
  • Focus on how patient safety is affected.
  • Be clear about the outcome you expect from your employer.
  • Keep a record of the steps you have taken.

This guidance was correct at publication 15/12/2017. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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