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31 October 2018
NHS England's GP Forward View revealed that £45 million over five years would be dedicated to support the costs of practices training reception and clerical staff for additional duties.
These duties include 'signposting' patients to direct them to the most appropriate healthcare professional, and managing clinical correspondence.
A well-trained administrative team can be invaluable to the efficient running of a practice. If your practice plans to delegate more tasks to non-clinical staff, keep in mind the following medico-legal considerations.
Make sure staff are comfortable taking on additional responsibilities and are working within their level of competence.
For example, correspondence management requires staff members to be confident in making decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters are sent to a GP and with how much urgency, and when to ask for help.
When delegating tasks to a colleague, GPs are still responsible for the overall care and management of patients.
If you're implementing an upskilling system in your practice, contact the MDU to ensure you have the appropriate indemnity. We can also advise on the relevant medico-legal implications.
This guidance was correct at publication 31/10/2018. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
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