Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.
Also in this issue:
- Horses or zebras? Diagnostic bias and heuristics
- Working under pressure
- Patients recording consultations
...and much more.
Read the issue in full.
This guidance was correct at publication 23/08/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.