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20 October 2011
This issue of Good Practice covers a wide range of topics from an analysis of prostate cancer complaints and claims, to requests from the police to disclose patient information, as well as some reassuring advice about the position of the GP when a patient wishes to deliver her baby at home.
25 August 2011
This issue looks at common immunisation errors in children and suggests ways of avoiding them; provides advice on handling critical feedback on NHS Choices, or other public sites; and highlights the importance of having a reliable system for logging and tracking patients’ test results.
16 June 2011
This issue focuses on effective communication with patients and colleagues. We explain what happens when communication goes wrong and what makes a good communicator.