28 November 2019
Length: 1 hour
Complaints are an unavoidable part of a doctor's professional life, so it's important to know how to prevent them from escalating.
Listen to recording of our webinar and learn more about effective complaints handling from the comfort of your own desk.
Hosted by MDU senior medico-legal adviser Dr Udvitha Nandasoma, the session covers:
- what constitutes a complaint
- how to prevent the matter from escalating
- what to do when you receive a complaint and tips for investigation
- best practice techniques for responding to complaints and reaching a resolution.
This guidance was correct at publication 28/11/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.